Technical Writer

  • USA

Retool

As a technical writer, you’ll produce high-quality and engaging content that unlocks the full potential of Retool and helps developers succeed. In addition, you’ll work closely with engineers to document new products and features, identify opportunities to improve Retool’s documentation experience and collaborate with user-facing teams and other content creators.

You’ll also be an early member of our fast-growing documentation team, where you’ll have significant influence in shaping our processes, objectives, culture, and growth.

IN THIS ROLE, YOU’LL:
  • Document new products and features, from instructional guides and API descriptions to in-app content.
  • Develop new processes and guidelines that help us produce high-quality and effective documentation.
  • Maintain our documentation and ensure it best helps our customers, and reflects well on our brand and product.
  • Expand the concept of documentation beyond written content that caters to different learning styles.
  • Advocate for the documentation experience and push the team forward with improvements to content creation, tooling, and analysis.

THE SKILLSET YOU’LL BRING:
  • 4+ years of experience writing technical documentation, ideally at a fast-growing startup.
  • Proficient writing and editing skills, with experience using and defining style guidelines.
  • Ability to understand technical concepts quickly and communicate them clearly.
  • A track record of researching, planning, and writing content, developing effective information architecture, and collaborating cross-functionally with stakeholders to deliver on documentation needs.
  • Can thrive in ambiguity, independently prioritize work based on user needs and business goals, and be an advocate for the documentation experience.
  • A user-first mindset, with an interest in talking with customers and collaborating with stakeholders to make sure we’re meeting the needs of our users.
  • Proficient with Markdown and git-based documentation (“docs as code”) workflows.
  • Experience or understanding of REST or GraphQL APIs, and SQL databases.
  • Exposure to JavaScript and SQL.

OUR U.S. BENEFITS:
  • Generous medical, dental and vision benefits
  • 401(K) plan enrollment and matching up to an effective rate of 4%
  • Paid company holidays and unlimited time off; take what you need!
  • Annual continuing education stipend
  • Paid parental leave and family planning support
  • Wellness benefits including mental health, meditation support, OneMedical membership

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