Protection Information Management (PIM) Training-of-Trainers: Consolidation of facilitator's manual and adaptation of delivery modality

  • Anywhere
Organization: Danish Refugee Council
Closing date: 23 Nov 2021

Who We Are

Founded in 1956, the Danish Refugee Council (DRC) is a leading international NGO with the mission to “assist refugees and the displaced, protect their rights and empower them towards a better future”. DRC is present in 40 countries worldwide, with a workforce of approximately 9,000 employees, amongst others providing protection and life-saving humanitarian assistance; supports displaced persons in becoming self-reliant and included into hosting societies; and works with civil society and responsible authorities to promote protection of rights and peaceful coexistence.

Background to the PIM initiative

Protection Information Management (PIM) is defined as ‘the principled, systematized, and collaborative processes to collect, process, analyses, store, share, and use data and information to enable evidence-informed action for quality protection outcomes’. Initiated in 2015, the PIM Initiative is a collaborative initiative and effort, bringing together UN, NGOs, and other protection and IM partners working in situations of displacement, to address the need for a more principled, structured and collaborative approach to PIM in order to ensure the efficient and targeted use of resources and to enable the coordination, design, and delivery of quality protection responses. The PIM Initiative is coordinated through a PIM Working Group co-led by UNHCR and DRC.1 More information can be found on

The PIM Training

The PIM Initiative has identified a set of core competencies which are instrumental for management of protection data and information2, and overseen the development and delivery of specific PIM training for enhancement of these. Between 2016 and 2021, a total of 441 humanitarian practitioners working in coordination, protection and information management have completed this training, and 83 were trained as trainers in PIM Training-of-Trainers (ToTs).

The delivery of PIM training is guided by the comprehensive facilitator manual – the ‘PIM Training Resource Pack’ available in English, French and Spanish, composed of 5 thematic ready-to-use ‘packages’ of training content designed based on adult learning theory and the 70:20:10 model. Contrary to the comprehensive guidance available for delivery of PIM training, the facilitator script and resources which have been used as a basis for delivery of the successful series of six ToTs between 2016 and 2021 does not exist in a similar ready-to-use style facilitator manual.

PIM Training-of-Trainers

The PIM ToT is designed to equip the ToT participants with a combination of competencies required to deliver PIM training events using the PIM Training Resource Pack, in order to strengthen and expand the global community of PIM facilitators who may lead or facilitate PIM training and learning locally and across regions. The PIM ToT targets strategically positioned professionals with experience working with protection data and information, and covers 3 major learning areas:

  1. Familiarity with the PIM Training Resource Pack’s planning and facilitation requirements;

  2. Mastery of general training facilitation skills for PIM learning events targeting adult learners;

  3. Possession of the PIM technical insights required to deliver minimum two of the PIM training module packages.3

The ToT process has three phases:

1: Pre-in-person ToT course preparation (1-1.5 months): Self- and webinar-based online learning.

2: In-person ToT course (5 days): An in-person training event focused on familiarization of the PIM Training Resource Pack, and emphasis on exploring and applying in practice adult training methodologies relevant to key sessions within the PIM training package.

3: Post-training follow-up (3 months): Participants apply the competencies acquired during the two initial phasis by planning and delivering PIM learning events.

Core Responsibilities

In direct consultation with DRC Protection colleagues, the consultant is expected to:

  • Review and consolidate the existing PIM ToT content and facilitation guidance to produce a unified, accessible, ready-to-use and high-quality facilitator manual guidance (similar to the PIM Training Resouece Pack guidance available on facilitation of PIM training) on how to plan and deliver the PIM ToT (all 3 phases).

  • Identify one alternative modality for facilitation of PIM ToT learning phase 2 (which is presently a 5-day in-person training) to provide users of the ToT facilitator manual with an alternative to overcome challenges associated with global in-person training delivery (such as Covid-19), without compromising on the quality of participants’ learning outcomes in line with the specific set of competencies, which phase 2 of the PIM ToT sets out to buil). Such an alternative modality could be a hybrid of online and in-person and/or partially facilitated locally by existing PIM trainers in-location. As a result, the facilitator manual should include two possible scenarios for phase 2 (one of which is the existing in-person modality), which prospective training organisers can choose between.


Output 1: Issue an inception report (based on review of existing resources and material) outlining suggested way ahead in terms of approach and proposed final outline of the PIM ToT facilitator’s manual, including the alternative delivery modality for phase 2.

Output 2: Draft facilitation manual to guide the planning and delivery of the PIM Training of Trainers programme, in both of the two scenarios of A) the existing training format and B) a format with an alternative to the 5-day in-person training.

Output 3: Finalized facilitation manual, revised based on feedback received on Output 2. The final output should be delivered proofread in 1 editable and 1 printable version in a professional layout carrying the PIM logo.

Scope of the assignment

The expected number of working days associated with the assignment is 10 days spanning a time period of up to 1 month (factoring in consultations with relevant members of the DRC team and time for review and feedback on outputs). The consultancy should be finalised by 31 December.

Reporting arrangements, timeline, and payment plan

This is a home-based consultancy. The consultant’s main interlocutors will be DRC’s Global Protection Unit (working on the CET time zone). 100% of the consultancy fee will be paid upon the approval of all deliverables by the consultant’s interlocutors.

Minimum technical requirement of consultant Qualifications

  • Work: A minimum of five year’s progressively responsible experience in an international humanitarian, displacement, or development setting. Prior experience working in the field of adult learning and/or protection is preferred

  • Education: Advanced university degree or similar formal qualification in pedagogy and adult learning is preferred, or other relevant disciplines including law, political science, social sciences or humanitarian studies

  • Language: For this position, fluent oral and written English is essential, Spanish is a strong asset

Key skills

  • Proven experience developing capacity building, training & learning materials

  • Proven experience in applying adult learning theories to training development

  • Excellent communication – written and oral presentation skills

  • Excellent interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multicultural, multi-ethnic environment with sensitivity and respect or diversity

  • Demonstrated ability to manage and coordinate diverse issues simultaneously and to develop clear goals, establish priorities and allocate time and resources appropriately

Procedures for submission of quotation

Interested bidders who meet the required profile are requested to submit the following as a part of the application process:

Administrative documentation:

  • Annex A – RFQ Template (to be drafted and signed)

  • Annex B – General Conditions of Contract

  • Annex C – Supplier Code of Conduct (to be signed)

  • Annex D – Supplier Registration Form (to be drafted and signed)

  • Annex E – Terms of Reference

Note that Annex B General Conditions of Contract is not to be submitted as part of the offer, but shall, however, be acknowledged by the consultant.

Technical bid:

  • Brief outline of the consultant’s approach and proposed methodology, including timeline (max 3 pages)

  • Cover letter explaining the consultant’s suitability

  • CV including names of three professional referees

  • Minimum 2 samples of similar facilitation manuals which the bidding consultant has played a key role in the development of

Financial bid:

  • Financial proposal, including a break-down of all assignment-related costs and daily fees.

Please do not combine technical and financial bids as these two are scored individually during different stages of tender evaluation.

Closing date for applications: DRC will assess proposals on a rolling basis and encourage interested consultants to submit their bids as soon as possible. Incomplete applications will not be considered.

Proposal Evaluation

For the award of this project, DRC has established evaluation criteria, which govern the selection of offers received. Evaluation is made on a technical and financial basis. The percentage assigned to each component is determined in advance as follows:

The technical offer will be evaluated using the following criteria, and points will be allocated in the scale from 1 – 10 for each of the criteria stipulated below, whereas the weighting is as follows:

Proposed services (50%) (Documented by the technical bid)

  • Content of the proposal suitable for the requirements
  • Methodology for facilitator manual consolidation and alternative modality for facilitation of PIM ToT learning phase 2
  • Proposed timeline for delivery, hereunder specification of how and when the consultant plans to execute the expected tasks in the 10 workdays spanning up to 1 month

Bidder Qualifications (50%) (Documented with CV and with the filled-out Supplier Registration Form and a list of last 5 similar projects executed, including two samples)

  • Experience of consultant with similar projects and humanitarian UN/INGO experience
  • Experience with protection information management

  • Applied expertise in adult learning and the 70:20:10 method

  • Previous relevant experience and demonstrated results developing ToT facilitator guidance targeting professional audiences

Total – 100%

All bidders must obtain a minimum score of at least 5 for the total technical scoring, in order to proceed to the financial evaluation.

The financial offer will then be weighed against the technical offer. The total cost of the financial offer should be mentioned in Annex A RFQ Form, while the breakdown of the budget should be attached separately.

Additional Information:

For any questions regarding the consultancy contract, please contact:


All information presented, obtained, and produced is to be treated as DRC’s property and is considered as confidential for all other purposes than what is outlined in the ToR. Selected consultant is upon signing of the contract required to sign a confidentiality agreement. The material prepared by the consultant cannot be sold, used, or reproduced in any manner (partially or in full) by the consultant without prior permission from DRC.

How to apply:

The tender package and submission templates are available at DRC | Tenders under the following section heading:

16 November 2021: Request for Quotation (RFQ) for Protection Information Management (PIM) Training-of-Trainers (ToT) (DRC HQ).

RFQ Reference no.: RFQ-DKHQ-GPU-PR_00175028 PIM Consultancy

RFQ publication date: 16 November 2021

RFQ closure date and time: 23 November 2021, 23:59 local CET = 22:59 GMT

Please find the bid submission instructions in Annex A RFQ template. Bids sent to the email address above will not be considered.