Project Manager; Systems Implementation

  • Anywhere
Organization: HelpAge International
Closing date: 10 Jun 2023

Part time: 16-24 hours per week

Contract length: 6 to 9 months

HelpAge International is looking to recruit a dynamic and forward-thinking Project Manager for System Implementation who will successfully manage the scoping, design, build and launch of a new organisational system to manage our donor funded contracts, partnerships and business development opportunities.

You will be driving force for systems change, helping us achieve our goal of creating more efficient and effective internal processes and ways of working, and improving the flow and visibility of information to key users, stakeholders and decision makers in the organisation.

Your critical relationships will be with software suppliers and the internal team that will collaborate to develop the new system, as well as the end-users of the system that will stand to benefit most from it.

It is an exciting time to join HelpAge and this is a role in which you can make a real difference.

Our Package

We offer flexible working and a competitive benefits package:

  • UK Grade E or equivalent salary adjusted for local cost of living according to location / type of contract
  • 8.5% employer pension contribution or local equivalent
  • Employee Assistance Programme
  • Opportunity to work for a leading organisation working with and for older people globally

Candidates can be based in UK or any other country in which they have the legal right to live and work and where HelpAge is able to employ and pay them legally. Where we do not have a country office in that location, we will seek to identify a host employer where possible.

As a Project Manager for Systems Implementation , you will –

  • Oversee the design, prototype, build and implementation of a new organisational system for contract and partnership management, and a CRM solution for business development and the HelpAge Network.
  • Lead the engagement and feedback with the software supplier to ensure that the new system is scoped and configured to requirement and phased according to the organisation’s priorities.
  • Ensure that the system is designed and built in a way that transforms, automates, and streamlines the way we work, and considers the needs of users and future system integrations.
  • Coordinate the internal project team and ensure their design inputs, and their testing and data migration responsibilities are delivered according to project deadlines, budget and at the expected standard.
  • Ensure a successful system launch with high levels of staff uptake.

Key areas for impact, influence and responsibility

In collaboration with your colleagues, you will be able to shape and design specific activities that are relevant at any point in time, with the primary purpose of ensuring that older persons lead dignified, healthy and secure lives. We want you to work creatively to deliver impact and respond to relevant opportunities. With your colleagues, you will develop your teamwork plan to drive initiatives, develop ideas, as well ensure there is space for cross-organisational working and short-term tasks. From this, you will devise your individual work plan that will form the basis of your day-to-day activities and your performance reviews.

Let’s talk about you:

Essential skills, knowledge and experience

You will be someone with:

  • 5 years + experience of project-managing and implementing organisational system change projects
  • Robust analytical skills, with comprehensive understanding of system design and architecture
  • Strong organisational and planning skills with the ability to continually prioritise and adapt
  • Ability to work under pressure, meet tight deadlines and ensure others do the same
  • Strong communication skills, with experience in coordinating and working with teams remotely
  • An excellent command of English, and ability to communicate clearly and concisely to a range of different audiences
  • Knowledge of Microsoft Office 365 suite


  • Experience of implementing Salesforce, or another CRM system
  • Understanding of how to redefine and optimise system processes and workflows for greater organisational efficiency and effectiveness
  • Experience working at an international non-governmental organization

The Organisation

HelpAge International is entering into an exciting phase of its evolution as we fundamentally transform what we do, how we do it and how we are organised. Driven by our commitment to the localisation agenda, we are evolving the way we partner and deliver value at the country and local level. In the coming 3 years, we will localise our country offices and programmes, and develop new and diverse forms of partnerships globally.

We seek to give primacy to local agents for change. To this end, we will replace all programmes delivered by HelpAge staff and resources on the ground with implementation by partners. This will apply across all our work – humanitarian and long-term development. Going forward, our value is framed around supporting, convening and thought leadership.

A key way of creating value and bringing impact is collaborating across boundaries and by bringing different perspectives, skills and talent together. We will deliver our work through agile teams and a global operating model, with regional roots, to focus on impact and maintain the relationships at the national level to help build collaborations and support others to set their own agendas.

Our Values

At HelpAge International we work hard to achieve our goals together as a team with a clear shared purpose. Our values inform how we work together:


We respect people, value diversity and are committed to equality.


We value and recognise the contribution of our staff and network members, as we put older people at the center of everything we do.


We work alongside network members and others to increase reach, influence and impact. We are committed to a culture of collaboration and building positive relationships.


We are passionate about learning, accountable and work together to find creative solutions.

Everyone who works at HelpAge share our values and are committed to behaviors that demonstrate and support them.

Equal Opportunities

HelpAge International is committed to creating an inclusive working environment, promoting and providing equal opportunities and respecting diversity in employment. We welcome applications from all suitably qualified individuals regardless of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.


Everyone has a role in creating and sustaining a safe and respectful working environment, where no one comes to any harm or is maltreated. At HelpAge we take our responsibilities very seriously and will take action against wrongdoing. We will do everything we can to ensure that we do not engage people that pose a safeguarding risk and will undertake criminal record checks as required.

How to apply

To apply job at HelpAge, please submit the following documents:

  • A cover letter, setting out how you meet the requirements of the job profile as indicated on the Job Description.
  • Your current curriculum vitae (3 pages maximum)
  • Three referees, including your most recent employer. Please indicate the relationship.

To be considered, please read the job description to find out more information and then email your application to before the closing date.

Due to the high volumes of applications, kindly note that we shall only be able to contact those candidates that have been shortlisted for interview.

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If you have any queries regarding any vacancies, please

Closing date: Applications will be reviewed on a rolling basis. Appointment to the post will take place as soon as possible.

Important Message: Please ensure that you remove personal information including your date of birth, age, gender and marital status from your CV. Please do not include any photographs.


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