Case Manager, Pacific Labour Facility
Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.
For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved – and is committed to continuing to improve – economies, societies and most importantly, people’s lives.
Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.
Project Overview and Role:
The Pacific Labour Facility (PLF) facilitate seasonal and longer-term work opportunities for Pacific workers to Australia. It connects Australian employers with Pacific workers, supports the administration of the Pacific Labour Scheme (PLS) and provides targeted support to the Seasonal Worker Programme (SWP). The PLF is managed by Palladium and provides the backbone of Australia’s future support for circular labour mobility in the Pacific under the direction of the Department of Foreign Affairs and Trade (DFAT).
Primary Duties and Responsibilities:
This is not your typical Case Manager role. Our Case Managers have shared responsibility for the coordination of high-quality pastoral care support to cohorts of incoming semi-skilled workers. This includes coordinating intensive support during the initial four months of each cohort’s arrival and thereafter, monitoring, assessing and ensuring appropriate ongoing support to workers during their continued time in Australia.
Our Case Managers provide remote and/or direct support to Approved Employers (AEs), in partnership with participating countries and/or other key community stakeholders to deliver on arrival briefings and to contribute to worker’s positive transition to community. Ongoing communication and worker visits will be undertaken by the Case Manager in line with professional judgement and assessment of worker risks and needs.
Intervention provided by our Case Managers seeks to ensure the ongoing wellbeing of employees, effective resolution of presenting issues, and the maintenance and strengthening of significant worker-stakeholder relationships. More complex, serio us or widespread issues are to be escalated appropriately to ensure effective resolution.
We expect our team to be flexible, adaptable and able to draw on their previous experiences to help develop a scalable and sustainable offering. But above all, we expect our team to live by our shared values of:
* Giving respect, genuinely caring for and supporting each other;
* Inviting and celebrating diversity and inclusion;
* Operating with integrity and transparency;
* Stepping out with positivity; and
* Building sustainability
Required Qualifications: There are a couple of must haves:
* Qualifications in a relevant discipline, e.g. Education and Training, Community Services, Human Services, and/or 5-10 years of equivalent work experience;
* Well established and strongly articulated professional practice framework which aligns with the ethos and objectives of the PLF;
* High level relationship management skills, including the ability to negotiate for outcomes that are beneficial to clients and communities;
* Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes;
* High level skills in risk and need assessment and demonstrable experience in client case management;
* Competency in the use of Microsoft Word and Excel and Outlook;
* Driver’s licence and willingness to drive to regional locations;
* Flexibility to undertake frequent travel, including after hours and weekends (subject to agreement by management)
Key personal skills and attributes:
* Outstanding interpersonal skills with an ability to operate diplomatically and with cross-cultural sensitivity with government, private sector, and community stakeholders;
* Ability to establish strong working relationships with a range of government, industry, donor, and community stakeholders;
* Highly developed problem-solving skills, an ability to think innovatively and laterally and strong professional judgement.
Applicants must have full permanent work rights for Australia as no visa sponsorship will be provided. This is a Brisbane based position – candidates who are willing to relocate for the position must do so at their own expense as no relocation package is available.
We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.
Closing date for applications is 27 November 2020.
How to apply: